Terms & conditions
Last updated: 29 September 2026
These draft terms describe the intended use of Mealar by restaurant owners and their staff. The registered contracting party and final terms remain to be confirmed. Guest ordering is addressed separately in the draft Diner Terms.
The service
Mealar provides digital QR menus with optional 3D and AR dish models, menu management tools, analytics, and an optional in-restaurant ordering and payment module. Diner access to published menus is free.
Accounts
You must provide accurate information and keep your credentials secure. You are responsible for activity under your account, including staff access. Account holders must be aged 18 or over.
Your content
You retain ownership of menu content and photos you upload. You grant Mealar a licence to host, process, and display that content — including generating 3D models from it — to provide the service.
Acceptable use
Menus must describe real offerings, comply with local law (including allergen and pricing rules), and contain no unlawful or infringing material. We may suspend menus that violate this.
Subscriptions & billing
Paid plans renew automatically and are billed through Stripe. Plan limits, prices, and included features are shown on the pricing page. You can cancel anytime; access continues until the period ends. Mealar may change plan prices and the ordering commission with at least 30 days' notice, effective from your next renewal. If a renewal payment fails after a reminder, paid features may be suspended until it is settled.
Ordering & payments
If you enable ordering, you sell directly to your guests: you are the merchant of record, and every sale is processed on your own Stripe account, opened through Mealar. You accept Stripe's terms for that account, including the Stripe Connected Account Agreement. Stripe charges its processing fees to you; Mealar deducts the platform commission shown in your dashboard from each order and returns it proportionally when you refund. Payouts follow your Stripe payout schedule. You alone are responsible for fulfilment, food safety, allergen and price accuracy, alcohol licensing, VAT on your sales, and for handling refunds and chargebacks. Mealar provides the technology and is not a party to the sale between you and your guests. Guest and order details are shared with you to fulfil and account for orders; use them lawfully and for no other purpose without the guest's consent. Where Mealar processes guest personal data on your behalf, the Data Processing Annex published on this site applies.
Mealar Points
Points are prepaid usage credits for AI features such as 3D model generation. They are not money, are non-transferable and non-redeemable for cash, and purchased points do not expire while your account is open; points lapse when the account closes. Spent points are not refunded; unused points are refunded only where the law requires it.
3D model generation
Model quality depends on the photos provided. Generation timelines are estimates, and generated models are part of your content under these terms.
Availability
We aim for high availability but do not guarantee uninterrupted service. Planned maintenance is announced where practical.
Liability
Mealar is provided “as is”. To the extent permitted by law, our liability is limited to the fees you paid in the twelve months before the claim.
Termination
You may delete your account at any time; deletion is immediate, so export your data first. We may terminate accounts that breach these terms, with notice where reasonable. If Mealar terminates your account, you can request an export within 30 days, unless the termination was for a material breach.
Business customers and tax
Mealar is provided to businesses (B2B). By subscribing, you confirm that you act in the course of a business and that any business, VAT, or tax identification number you provide is valid and belongs to you. Applicable taxes depend on the place of supply, the service, and the parties' tax registration status. Where local law requires reverse charge, you are responsible for accounting for that tax. Otherwise, Mealar charges VAT or other sales taxes where required. Providing a tax identification number does not by itself establish a tax exemption.
Indemnity
You will indemnify Mealar against third-party claims arising from your menus, your products, or your breach of these terms — including allergen, food-safety, licensing, and intellectual-property claims.
Governing law & general
Governing law and venue for the planned company remain to be confirmed before these draft terms are finalized. Mealar and its licensors retain rights to the platform, its software, and its brand.
Changes & contact
We may update these terms; material changes are announced in the dashboard. Questions: info@mealar.com.